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Stop Service Request Form

  1. Please remember that we cannot process requests same day or weekends. We recommend calling two to three business days before your closing date or end of lease.

    If you have questions or concerns about stopping service email us at billingquestions@normalil.gov or call the Water Department 309-454-9565 during business hours: 8:30 a.m. -5 p.m., Monday-Friday.

  2. Please list the following:  

    Street Number  - Direction  - Street Name - Street Suffix

    Example: 111 East Balance Street


  3. Your final bill is issued one to two weeks after the final meter reading. To send the final bill, we will need the following.
  4. Forwarding Mailing Address
  5. Leave This Blank:

  6. This field is not part of the form submission.