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Fire Safety Concerns, Requests & Questions

  1. NOTE : If this is an emergency or an immediate risk to life or property, dial 9-1-1.

    For non-emergencies, please type your question or request for information in the box below and a Normal Fire Department will get back to you as soon as possible.

    Please be sure to include your contact information so that we can investigate your concern and respond to you with the results. Your information may be submitted anonymously. This information is for our records only so we may contact you if we need further information or to report back on your request.

  2. Used only to contact you with the outcome or with any questions we may have regarding your submission.
  3. Requests are answered during normal business hours Monday-Friday (8:30 am - 5:00 pm). A request that is submitted in the evening, over the weekend or on a holiday, will receive a response the next business day.
  4. If your problem requires immediate attention (police, rescue or fire response), contact our dispatch center (309) 888-5030 (non emergency calls) or call 911 (emergency calls).
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  6. This field is not part of the form submission.