Why can't I update my credit/debit card information for my auto pay?

You may have a pending payment on your account. Pending payments block you from making any changes to auto pay.  

Please contact the Water Department at 309-433-3411 or 309-454-9565 for help with this.  

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1. My water consumption has been the same every month, are you estimating my consumption?
2. My bill says zero consumption even though I have been using water, why is that?
3. When should I stop or start my utility services with the Town of Normal?
4. What is the $25 "Misc Charge" on my bill?
5. Is there an adjustment I can get on bill after filling up my pool?
6. How can I view my billing history?
7. What does "balance forward" mean on my bill?
8. Why can't I update my credit/debit card information for my auto pay?
9. I have added my new credit/debit card information on my account, how do I delete my old card off the account?
10. Is it possible to set up budget billing, like what my electric and gas companies have?
11. I set up automatic payments, but it didn't cover my bill. Why did this happen?