How can I view my billing history?

To view your billing history, create an online account through the Town of Normal's customer utility accounts website.  You will need your most recent utility bill to set up your online account. Once you have created your online account, you can view "Billing History."

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1. My water consumption has been the same every month, are you estimating my consumption?
2. My bill says zero consumption even though I have been using water, why is that?
3. When should I stop or start my utility services with the Town of Normal?
4. What is the $25 "Misc Charge" on my bill?
5. Is there an adjustment I can get on bill after filling up my pool?
6. How can I view my billing history?
7. What does "balance forward" mean on my bill?
8. Why can't I update my credit/debit card information for my auto pay?
9. I have added my new credit/debit card information on my account, how do I delete my old card off the account?
10. Is it possible to set up budget billing, like what my electric and gas companies have?
11. I set up automatic payments, but it didn't cover my bill. Why did this happen?