The Town of Normal bills for an even one thousand (1,000) gallons. Until you reach one thousand (1,000) gallons, it appears as zero consumption. Once the thousand (1,000) gallons has been reached, it will then show the consumption for each thousand.
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We do our best to not estimate utility bills; however, this happens when the reading device (known as an MIU) is not transmitting the reading (although the meter is still recording the usage), and we are not able to get an appointment before the bill must be issued.
Please reach out at least one to two business days ahead of time to allow time for processing. We cannot process same day requests.
If you are stopping service, please be able to provide a forwarding address.
This is a $25 fee applied to all accounts when starting service in your name. It appear only on the first bill.
No. The Town does not offer any adjustments for a pool being filled.
To view your billing history, create an online account through the Town of Normal's customer utility accounts website. You will need your most recent utility bill to set up your online account. Once you have created your online account, you can view "Billing History."
This means you have a past due amount, such as a previous bill or late fees.
You may have a pending payment on your account. Pending payments block you from making any changes to auto pay.
Please contact the Water Department at 309-433-3411 or 309-454-9565 for help with this.
After adding a new card by re-enrolling your autopay, go back into your main wallet to remove the old card. If the old card is still linked for future payments, it will not let you delete it.
The Town of Normal does not offer this service. Our system does not currently accommodate for bill fluctuation. The Town offers several ways to pay your utility bill. To learn more about payment options, visit the Utility Payments website page.
When you set up automatic payments, whether through your checking account or with a debit/credit card, the automatic payments do not cover existing bill balances (electronic or printed). The automatic payments only cover future bills after you have successfully enrolled. To pay a current bill, make a one-time payment by visiting Town of Normal Online Payments.