My water consumption has been the same every month, are you estimating my consumption?

We do our best to not estimate utility bills; however, this happens when the reading device (known as an MIU) is not transmitting the reading (although the meter is still recording the usage), and we are not able to get an appointment before the bill must be issued.

  • If your usage is consistent, it is possible to see the same amount on your bill. 
  • The Town charges for each 1,000 gallons used at residential homes. It is possible to have the same water consumption charged, even if your usage differs.  For example, if you used 1,900 gallons of water, your current bill may show 1,000 gallons for the consumption.  The additional 900 gallons rolls onto the next bill and is charged once it becomes 1,000 gallons.

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1. My water consumption has been the same every month, are you estimating my consumption?
2. My bill says zero consumption even though I have been using water, why is that?
3. When should I stop or start my utility services with the Town of Normal?
4. What is the $25 "Misc Charge" on my bill?
5. Is there an adjustment I can get on bill after filling up my pool?
6. How can I view my billing history?
7. What does "balance forward" mean on my bill?
8. Why can't I update my credit/debit card information for my auto pay?
9. I have added my new credit/debit card information on my account, how do I delete my old card off the account?
10. Is it possible to set up budget billing, like what my electric and gas companies have?
11. I set up automatic payments, but it didn't cover my bill. Why did this happen?