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The most likely answer is that the ticket has not been entered into the online payment system. Please try again in a day or two or contact the Finance Department at (309) 454-9769.
Since the fire station may receive an emergency call while the tour is in progress, responsible adults are required to accompany all tours to monitor the children while the firefighters are gone.
In the event that an emergency call comes in prior to the tour, and you arrive and there is no one at the station, please wait patiently as we will return to the station as soon as the call is completed. If it is not possible to return, we will be happy to reschedule your tour.
1. Listen to the pattern of the beeps to determine the type of problem. A label or markings on the alarm should tell you what the beeps mean (i.e. faulty alarm, low battery, or alarm). 2. If you are unable to determine the nature of the beeping, turn off all appliances and sources of combustion (i.e. furnace, gas stoves, and fireplace). 3. Ventilate the house with fresh air by opening doors and windows. 4. Call a qualified professional to investigate the source of the possible CO buildup.
If illness is a factor:
1. Evacuate all occupants immediately. 2. Determine how many occupants are ill and determine their symptoms. 3. Call 9-1-1 and when relaying information to the dispatcher, include the number of people feeling ill. 4. Do not re-enter the home without the approval of a fire department representative. 5. Call a qualified professional to repair the source of the CO.
Yes! But you have to make an appointment. NFD has one certified car seat safety technician on staff that will provide a one-on-one opportunity for parents and caregivers to learn about child passenger safety and have their car seats inspected for proper installation. Please bring the children who will be riding in the car seats, the vehicle owner manual, and the car seat instruction booklet if at all possible.
These checks can be done at your home or at one of our fire stations, but again, they are by appointment only to make sure that the technician can meet with you.
Make an appointment by calling 309-454-9622.
It depends on what you’re planning to burn. The Town of Normal allows outdoor fires without permits under two conditions: Cooking fires and Recreational Fires. Cooking fires are allowed under the following conditions: (1) The fire is built in a fireplace, or grill; (2) The fire is used for cooking purposes only; (3) The fire is kept under competent and continuous supervision; (4) All flammable and combustible material not used as fuel for the fire is removed a sufficient distance from the fire so as not to constitute a hazard; (5) All fires and coals are thoroughly extinguished after the use thereof has been completed; and (6) Only clean, dry firewood or charcoal may be used for cooking fires. Construction materials or yard waste are strictly prohibited. The use of flammable or combustible liquids, other than commercially produced charcoal lighter fluid, to start the fire is strictly prohibited. Recreational fires are allowed under the following conditions: (1) The fire is in a commercially available portable fireplace, a chiminea, a permanent outdoor fireplace constructed of stone or firebrick, or in an approved fire pit. For purposes of this Section, an approved fire pit shall be bare ground with no vegetation no less than fifteen feet in diameter. (2) Only clean, dry firewood may be used for recreational fires. Construction materials or yard waste is strictly prohibited. The use of flammable or combustible liquids, other than commercially produced charcoal lighter fluid, to start the fire is strictly prohibited. (3) The fire is kept under competent and continuous supervision. (4) All flammable and combustible material not used as fuel for the fire is removed a sufficient distance from the fire so as not to constitute a hazard. (5) All fires and coals are thoroughly extinguished after the use thereof has been completed. (6) No fire shall exceed three feet in diameter or two feet in height. (7) No fire in an approved container (portable fireplace or chiminea) shall be located within 8 feet of a building. No fire in a fire pit shall be located within 25 feet of a building. (8) At least one functioning, portable fire extinguisher with a 4-A rating shall be outside and available for immediate use at all times when the fire is burning, or a functional garden hose attached to a functional water source. (9) No recreational fires are permitted between the hours of 11:00 p.m. and 7:00 a.m. (10) No recreational fire shall be permitted when the Fire Chief or his designee has issued an order banning all recreational fires. The Fire Chief may issue an order banning all recreational or special event fires when wind conditions or drought create a significant risk of fire spreading beyond the recreational or special event fire. (11) All recreational fires shall be extinguished when repeated wind gusts in excess of 20 miles per hour are presented or when there is sustained wind in excess of 15 miles per hour. For further details, refer to section 6.4-17 of the Town of Normal Municipal Code "OPEN BURNING & PERMIT SYSTEM."
The engine company is sent to calls where the likelihood of that situation is the greatest. The engine company provides additional manpower and additional help for the paramedics if it is needed at the call. If the engine is not needed, it is returned to service.
Also, our engine companies carry medical equipment on board. Depending on where the call is, the engine may be closer to the call than the responding ambulance. In this case, the engine company acts as the first responder to assess the patient condition and prepare the patient for transport when the ambulance arrives.
The information is updated periodically and is totally secure and free of charge. Any information provided is automatically linked to your address in our dispatch software so that responding units will have the information as they are responding.
To register for the program or for more information, click the link below. McLean County Functional Needs Registry
Originally, "engine" referred exclusively to "pump", the important tool for getting water to a fire. Today, "fire engines" are those vehicles of the fire department that pump water. The term "truck" is reserved for other types of vehicles, usually having one or more ladders.
Since Fire Engines and Fire Trucks perform significantly different functions at a fire scene, they are very different. Fire engines are equipped with hoses and water so that personnel can aggressively fight the fire. Fire Trucks are like the firefighter's tool box -- carrying ladders, rescue equipment and other tools to enable personnel to support firefighting activities.
Other sources cite the tradition of painting fire engines red going back to the early 1920's. Henry Ford wanted to make cars as inexpensively as possible and only offered cars in one color: black. With all of these black vehicles on the road, the fire service began painting their vehicles red in an effort to stand out.
Today, just as you have many more choices of colors available to you for your vehicle, so do the fire engine manufacturers, and it is not uncommon to see white, yellow, blue, orange, green, or even black fire engines, in addition to red. And while some studies hint that colors such as lime-green may be more visible to the public than traditional red, the vast majority of fire departments continue to use red fire engines -- a color instantly recognized by everyone as that of a fire engine.
Normal Fire Department apparatus and ambulances are painted with a black top over red body. This is a traditional nod to the first closed-cab chief's cars in Chicago. Back then, they had black canvas tops which would not take paint. Someone in administration liked the appearance, so as new closed-cab apparatus came into service, they painted the cab roofs black, and the tradition continues today.
You may also notice the green light on some fire engines. This is also a traditional Chicago-style fire engine feature. Commissioner Albert Goodrich of the Chicago Fire Department (1927 - 1931) had a nautical background. He applied the marine scheme (red light on port, green light on starboard) to fire apparatus, and the idea became a tradition of the Chicago Fire Department. It is also used to mark the bay doors at most Chicago fire stations.
To stop receiving text alerts, text "Stop NormalFire" to 40404. You may also follow our Facebook and Twitter feeds online for the latest department news and information. View the NFD Twitter Feed
The inspectors will notate any violations and will return on a re-inspection to ensure that the violations have been corrected. Learn more...
If you have a smoke alarm with batteries:
Smoke Alarms powered by long-lasting batteries are designed to replace the entire unit according to manufacturer’s instructions. In standard type battery powered smoke alarms, the batteries need to be replaced at least once per year and the whole unit should be replaced every 8-10 years. In hard-wired, battery back up smoke alarms, the batteries need to be checked monthly, and replaced at least once per year. The entire unit should be replaced every 8-10 years.
In the Town of Normal, if you have an automatic fire alarm system or a sprinkler system installed in your property, you are required to install a Knox Box.
Additionally, if you have a family member who lives alone, or someone who is frequent to falls or other medical emergencies, you may consider installing a residential Knox Box so our paramedics can easily gain entry to the house without causing damage to doors or windows. Visit KnoxBox.com
If a fire alarm goes off, it is important to EVACUATE the building and wait for instructions from fire personnel. NEVER silence or reset the fire alarm without permission of a fire official. Doing so assumes great liability and could potentially result in injury or the loss of life.
Fire alarms by nature are sensitive, and may go off for reasons other than a fire. We understand this and we deal with it on a daily basis. However, if an alarm is sounding on numerous incidents and there is no emergency, we consider that alarm to be a nuisance alarm, which the Town has specific ordinance to regulate.
False Alarm means an alarm signal eliciting a response by the police or fire department when a situation requiring a response by the police or fire department does not in fact exist. False alarm does not include an alarm signal caused by violent conditions of nature or other extraordinary circumstances not reasonably subject to control by the alarm business operator or alarm user.
Alarms resulting from the following conditions are not considered false alarms:1. Criminal activity or unauthorized entry.2. Earthquake causing structural damage to the protected premises.3. High winds sufficient to activate motion detection system or causing physical damage to the protected premises.4. Flooding of the protected premises due to overflow of natural drainage.5. Lightning bolt causing physical damage to the protected premises.6. Telephone line malfunction verified in writing to the Town by at least a first line telephone company supervisor.7. Electrical service interruption verified in writing to the department by local power company.8. Communication to the police or fire department before a unit is dispatched to investigate clearly indicating that the alarm resulting from authorized entry, authorized system test, or other non-criminal cause.9. An alarm caused on the reasonable but mistaken belief that a burglary, robbery, or other criminal offense, fire emergency, or medical emergency is in progress.10. The generation of a false alarm which is beyond the reasonable control of the system user.
SEC. 22.12-3 EXCESSIVE FALSE ALARMS AND FEE ASSESSMENTA. If any alarm system produces a false alarm in any calendar year, the chief of the involved department shall provide written notice of the fact, which shall be given by certified mail or delivery to the subscriber asking the subscriber to take corrective action in regard to false alarms and informing subscriber of the false alarm fee schedule provided herein.B. Subscribers installing a new system or making substantial modifications to an existing system shall be entitled to a grace period during which alarms generated by such system shall be deemed non-false alarms. The grace period shall cease thirty (30) days after installation of or modification to an alarm system.C. Upon any alarm system producing more than one false alarm in a calendar year, a fee of seventy-five dollars ($75.00) per false alarm shall be charged to the subscriber.SEC. 22.12-4All fees assessed must be paid to Town Finance Department or a written appeal must be submitted to the City Manager within three (3) days of fee assessment.
McLean County uses a consolidated booking center. All agencies in McLean County, including the Town of Normal transport arrestees to the McLean County Jail. Arrest Records are maintained by the McLean County Sheriff’s Department and should be requested directly through that agency.
Follow this link to be directed to the McLean County Sheriff’s Online FOIA Request Form. Select the Submit a Request button.
Background checks are not processed under the Freedom of Information Act. Please contact Police Records for additional information of requesting a Background Check at 309.454.9528.
Court Records are maintained by the McLean County Circuit Clerk. If you are seeking Disposition information, Charges, or if you have a Court Case Number (ex. 2019CF1234, 19TR1234, 19 CM 1234) they may be available through the McLean County Public Access web page.
Follow this link to be directed to the McLean County Circuit Clerk Public Access web page.
Pursuant to law, you are entitled to appeal the decision denying your request for certain information. You may appeal by requesting a review by the Attorney General’s Public Access Counselor within 60 calendar days from the date of this denial. Here is the contact information of the Public Access Counselor:
Office of the Attorney GeneralPublic Access Bureau500 S. 2nd Street Springfield, Illinois email@example.com
You also have the right to judicial review. Suit may be filed in the Circuit Court for McLean County:
Law and Justice CenterCircuit Clerk104 W. Front St. Bloomington, IL 61701 309-888-5301https://www.mcleancountyil.gov/80/Circuit-Clerk
Pursuant to the Juvenile Court Act of 1987, police reports involving a juvenile who has been arrested or investigated may not be released. Reports involving a juvenile who has been arrested or investigated may only be released upon receipt of an Order from the presiding juvenile Court judge.
The Historic Preservation Commission (HPC) reviews COA applications according to the guidelines set forth in the Historic Preservation Code Sec. 15.16-5(f). The HPC meets monthly on the second Tuesday of the month at 12:30 pm on the third floor of Uptown Station at 11 Uptown Circle, unless otherwise posted. Some applications qualify for expedited review by the commission chairperson and Town staff without review by the full commission.
Yes, you can always contest a charge. You have an absolute right to plead not guilty and you are presumed innocent until the Town proves your guilt. The Town has the burden of proof. Unlike a criminal charge, however, the Town need only prove you guilty by a preponderance of the evidence. The Town need not prove you guilty beyond a reasonable doubt.
If you wish to contest a charge, you must appear in court on the date and time indicated on the ticket. In court, you must plead not guilty. A date will be designated for a trial.
An ordinance violation is a charge issued by a municipal government for violating local municipal rules. An ordinance violation is not considered a criminal matter. Ordinance violations are not recorded as criminal charges and no criminal record results from an ordinance violation conviction.
Town ordinances can be found in the Town of Normal Municipal Code. Your ticket lists the municipal code section you are alleged to have violated.
You have two options:
a. You may settle the case by paying the fine prior to your court date. b. You may appear in court and plead either guilty or not guilty.
Most fines range from $25 to $500. Fines are generally listed on the ordinance violation ticket. If you cannot locate the fine amount on the ticket, you can view the fine by searching for your ticket through the Town’s online ordinance violation payment portal or by calling the Legal Department at (309) 454-9507.
Court assessments are in addition to the fine and are included after a guilty plea or guilty verdict in court. Assessments on ordinance violation cases are $100.
No. Public service work is not available for ordinance violations.
Pursuant to State law, a court conviction for unlawful possession or consumption of alcohol will be sent to the Secretary of State for license suspension or revocation. (Payment at City Hall is not a conviction). Any misuse of a driver's license or possession of a false ID may be sent to the Secretary of State for license action.
Possibly. The McLean County Circuit Clerk has resources and forms about expungement and sealing that can be found on McLean County’s Expungement/Sealing webpage or by visiting the Circuit Clerk’s office at the McLean County Law and Justice Center, 104 W. Front St., Bloomington, IL 61701.
You can contact the Town of Normal Legal Department with any questions:
o Phone: (309) 454-9507o Email: firstname.lastname@example.org
Your court date is listed on the ordinance violation ticket. If you cannot locate your ticket, you may check the McLean County Public Access Search System and search for your name under the “Traffic and Criminal Cases” heading. Ordinance violation tickets are assigned case numbers containing “OV.” If your ordinance violation case does not appear on the public access site, you should contact the Legal Department at (309) 454-9507.
Only a licensed attorney may appear on your behalf and represent you. However, you are welcome to bring a friend and/or family member to the courthouse with you.
You may represent yourself or retain an attorney to represent you. Because you cannot go to jail for ordinance violations, no public defenders or court-appointed lawyers are available for ordinance violation cases.
You may plead either guilty or not guilty.
If you plead guilty, a payment plan or pay-by date will be given to you. Court assessments (costs) will be added on to the fine.
If you plead not guilty, the matter will be set for trial. You will not owe anything unless you are found guilty by the court.
You will be fined and assessed court assessments (costs). For unlawful possession of alcohol or unlawful consumption of alcohol, a guilty plea will also result in suspension of your driving privileges.
You may be given more time to pay the fine and assessments (costs) or you may be given a monthly payment plan. If you pay according to the payment terms in your guilty plea, you will not need to return to court for the ordinance violation case.
You will incur assessments (costs) in addition to a fine. You may incur a higher fine than was offered by the Town as a settlement. By appearing in court, you will then have a court record, which becomes part of a public record and is accessible when searching McLean County’s Public Access Search System. While a settlement with the Town is also a matter of public record, rarely do background checks include a check for an ordinance violation.
The only way to be found not guilty and avoid a fine and court assessments (costs) is to plead not guilty.
You will have an additional court appearance for trial. If you lose, you may receive a higher fine than that offered by the Town for a settlement or guilty plea and the payment terms may be less favorable than you could have agreed to with the Town.
Yes. Most persons issued an ordinance violation ticket can avoid court by paying the ordinance violation fine. This is called a settlement. Settlement is not an admission of guilt, but it bars you from challenging or disputing the ticket or the circumstances surrounding the issuance of the ordinance violation. By paying the fine before court, you accept these terms.
Because both you and the Town are giving up certain options in exchange for not having to appear in court. By paying and signing the settlement agreement, and after acceptance by the Town, you release any claim you may have against the Town and the Town releases its right to prosecute you for the violation.
Most people are eligible to pay a settlement before court. Under certain circumstances – for instance, repeat offenders – a settlement may not be offered. The Town reserves the right to withdraw any settlement offer and reject any payment sent for purposes of settlement.
You must pay the fine amount that is listed on your ticket. Settlement amounts can also be found in Section 17.9-3 of the Town of Normal Municipal Code. If you cannot locate the fine amount on the ticket or in the Municipal Code, you can find it by searching for your ticket through the Town’s online ordinance violation payment portal or by calling the Legal Department at (309) 454-9507.
You will likely be allowed to pay at City Hall or through the online ordinance violation payment portal. If you have more than one prior ordinance violation, you may settle out of court only by agreement with the Town's Legal Department and you may be required to pay an increased settlement amount. The Town reserves the right to refuse any settlement offer.
If you receive more than one ordinance violation ticket arising out of a single incident, you may pay the most serious charge (the highest fine/settlement amount) and all the tickets received in that incident will be considered settled and dismissed accordingly. If the charge due is the same dollar amount on multiple tickets, you can decide which violation you pay. If you receive multiple violations and any one of the fines does not appear on the ticket, call the Legal Department at (309) 454-9507 to confirm your settlement options.
You may pay online through the online ordinance violation payment portal, in person at City Hall (3rd Floor, Finance Department), or by mailing your payment to the Legal Department. You must sign the back of your ticket and include this with your payment. Payment should be made to the Town of Normal. Acceptable forms of payment are cash, check, money order, and credit/debit card.
Town of NormalLegal Department11 Uptown CircleP.O. Box 589Normal, IL 61761
You must pay the settlement prior to the court date listed on your ticket.
No. Only payment in full is accepted as settlement for ordinance violations. If you are unable to pay the settlement amount in full prior to your court date, you must go to court and plead guilty to be put on a payment plan.
If you have not paid the settlement by your court date, you must appear in court on that date. Failure to pay the settlement and failure to appear in court will result in a default judgment being entered against you.
If the ticket was already filed in court, it will be dismissed. If it has not been filed in court, the Town will keep a record at City Hall, but it will not be filed in court.
You may have either a bench trial or a jury trial.
A bench trial is a trial in which the judge alone determines whether the Town has proven you guilty.
You have the right to a trial by jury. However, you must demand a jury trial at your first court appearance. You will also be required to pay a jury fee in court at the first appearance date. The jury fee is non-refundable and is in addition to any fines or assessments that may be ordered if you are found guilty.
The Town will present its case. You will have the opportunity to question any witness(es) testifying against you. You may then testify on your own behalf and present evidence and witness(es) to support your case. The Town will question your witness(es). The judge (or jury) will weigh the evidence presented by both parties and determine whether you should be found guilty or not guilty.
No one can say with certainty whether you will win or lose your case. Your chances of being successful in court depend on the strength of the testimony and evidence against you and the evidence you present on your own behalf. Unlike a criminal case, the Town does not need to prove your guilt beyond a reasonable doubt, but only by a preponderance of the evidence.
You will be found not guilty and no fine or court assessments (costs) will be imposed against you.
You will be ordered to pay a fine and court assessments (costs). The fine is set by the judge and may be more or less than that offered as a settlement prior to the trial. The Town’s and court’s records will also reflect that you received an ordinance violation conviction. If you are found guilty of unlawful consumption of alcohol or unlawful possession of alcohol, your driver's license will be suspended by the State of Illinois.
The judge will order the fine and assessments (costs) be paid by a certain date or by installments. Your personal financial circumstances will factor into the amount of time and/or the size of the installment payments you are ordered to make.
There a few different ways you can choose to register for programs: 1. Select "Registration" on the Parks and Rec Home Page and it will take you directly to their online registration system in order to register on-line. 2. Fax-in a registration form to (309) 454-9701. 3. Mail-in a registration form to: Normal Parks and Recreation 100 E. Phoenix Normal, IL 61761 4. Stop by the Parks and Rec office to register or to drop off a registration form Monday-Friday from 8:30 a.m. - 5:00 p.m. Make checks payable to: Town of Normal. Only Visa, MasterCard, American Express and Discover will be accepted via online registration and Fax-in registrations. **Registration forms and detailed instructions can be found in the on-line Activity Guide.
Yes, Normal Parks and Recreation offers a summer and fall Softball League (Men’s Rec, Co-ed and Church Leagues), fall Soccer and winter Basketball . Golf Leagues are also offered at Ironwood Golf Course.
Shelter, Baseball and Softball Field reservations begin the first business day in March through October 31. Reservations must be made in person at the Parks and Recreation office, 100 E. Phoenix, 8:30 a.m. - 5:00 p.m., Monday - Friday. Check shelter availability by calling 454-9540. Reservations are given priority.
All Activity Guides are mailed to Town of Normal residents. The Summer Activity Guide is available to view on-line in mid-March. The Fall Activity Guide is available in early August. The Winter & Spring Activity Guide is available on-line in December. Activity Guides can also be picked up at the Normal Parks and Recreation office, Children’s Discovery Museum, Normal Public Library and Normal City Hall (2nd floor of Uptown Station).
Applications can be submitted for summer employment beginning in January. We usually begin calling applicants in for interviews in late February or early March. Select Employment on the Parks and Rec Home Page for open positions and an application.
Pool Passes are sold at the Parks and Recreation office, 100 E. Phoenix, beginning March 1. Passes are discounted if purchased early. A season pass will admit the passholder into both Fairview and Anderson Aquatic Centers. After the pools open, passes can be purchased at the pools in addition to the Parks and Rec office.
The Pools open at 11 a.m. Fairview Family Aquatic Center is open each evening until 8 p.m. The facility opens for the season Memorial Day weekend and the last day of operation is Labor Day. Fairview Family Aquatic Center hours will be 4-8 p.m. on days that Unit 5 schools are in session. Anderson Aquatic Center closes at 6 p.m. each evening. AAC opens the Saturday following Memorial Day and closes for the season the second Sunday in August. Occasionally Anderson Pool will close early to host a swim meet. Be sure to check the website calendar for dates the pool will close early.
Most cancellations are weather related. If you are questioning if a program will be held, call the Parks and Recreation Rec-Line at (309) 433-3434.
The Town permits up to two of any animal in a residence, with the exception of livestock listed in Section 17.8-7 of the Municipal Code.
The Town has a current zoning map available. It is always a good idea to call the town planner at (309) 454-9590 for any recent zoning changes.
You must first know the zoning classification of the property. You must also check the list of uses permitted in that zoning classification by reading Chapter 15 (Zoning), Division 6 (Principal Use and Standards) of the Municipal Code.
The Normal Police Department can only provide a history of criminal arrests within the Town of Normal. All requests must be made in person at the Normal Police Department Records Division Monday-Friday 8:30am-5:00pm. Any person requesting this information must provide a valid government-issued photo ID. Persons requesting a statewide criminal history can fill out a form at the Normal Police Department Records Division to be submitted to the State of Illinois. The form must be completed in person and requires a fee. The Illinois State Police website contains more information on statewide criminal history checks. For additional information, contact Mindy Vaughn in the Police Department Records Division at (309) 454-9528.
The Circuit Clerk's Office is located on the 3rd Floor of the McLean County Law & Justice Center, 104 W. Front St., Bloomington. Hours of operation are 8:30am-4:30pm. For more information, contact the Circuit Clerk's office at (309) 888-5301.
To dispute a parking ticket, you must submit a parking ticket appeal. If you are appealing a parking ticket, you do NOT need make a payment at this time – payment will not be required until your appeal is resolved. You may submit a parking ticket appeal in one of three ways:
Town of NormalATTN: Parking Ticket Appeals11 Uptown Circle, 2nd FloorNormal, IL 61761
You will receive an email or written response to the address you provide on your appeal form. It can take up to two weeks for your appeal to be reviewed and for a decision to be made. The amount of the ticket will not increase until the appeal is resolved.
If the ticket is found to be valid, you will have seven days from the date of the decision to pay the ticket before late fees are added on. If your appeal is granted, the ticket will be voided.
If you request an email notification, please be aware that it may be delivered to your spam folder.
If you have questions, please call the Legal Department at (309) 454-9507 or complete the Parking Ticket Question Form.
The Town also provides 8 recycling drop off centers for sorted paper, cardboard and containers and recycling drop off programs for electronics, thermostats, household batteries and landscape waste. Information is available on the website. Information about additional opportunities to recycle various materials is available at the Ecology Action Center (454-3169).
Please call any of the following numbers listed below:
For emergencies, after hours and on weekends please call the Utility Department at (309) 454-9560.