News Flash

Town of Normal News

Posted on: December 6, 2023

Normal introduces new payment system for Uptown Normal parking decks

Park Pay Be on your way.

The Town urges people to download the app

Normal, Ill. - Dec. 6, 2023 - The Town of Normal announces plans to implement a new, easy-to-use mobile payment application for parking Jan. 2, 2024, in Uptown Normal parking decks. 

The new system, which features gateless entry, reads license plates as users enter parking decks. After parking, users enter into the app the zone number for the deck in which they are parking, their license plate number and the desired length of time for parking.

 Zone numbers will be displayed throughout each parking deck in Uptown Normal: Uptown Station, College Avenue and Beaufort Street. Parking fees remain the same, with the first hour free in the Uptown Station and College Avenue parking decks. 

The app makes parking easy

Users receive notifications when sessions are about to expire, and they can extend parking sessions remotely, as well as view receipts and parking history. Those leaving the parking deck without paying for a parking session may be subject to a fine.

 The free app can be downloaded from the App Store or Google Play. Patrons can also start a parking session via text and can conveniently manage their parking online at passportparking.com

 “The Town is excited to introduce a modern, more user-friendly experience for Uptown Normal parking deck patrons. We want the parking experience to be hassle-free. No more searching for a parking pass or payment kiosk. Everything can be done on your mobile device,” says City Manager Pamela Reece. “Although you can also pay via a website or initiate a session via text, the easiest solution is the Passport Parking app. We encourage folks to download it before coming to Uptown Normal.” 

System goes live Jan. 2

Updated signage will be installed in parking decks in December in preparation for the new payment system. Users trying to access the system before it goes live Jan. 2, 2024 will receive a “coming soon” message and will continue to pay via the existing kiosks located throughout the parking decks. On Jan. 2, the system will go live and users can use the free app to manage their parking experience. The Passport app is also used on the Illinois State University campus.

 In addition to Passport Parking, the Town of Normal is also launching Passport’s digital permitting solution and parking enforcement technology. The digital permitting technology gives residents and visitors a secure method to apply and pay for parking permits, and seamlessly integrates with Passport’s suite of parking and mobility solutions, giving the Town a single view of its operations.

“Passport’s platform provides hundreds of municipalities with the insights they need for smarter decision-making and effective policy management,” says Jake Breig, Passport account executive. “We are thrilled to partner with the Town of Normal and to enhance the parking experience through our technology.”

About Passport

Passport is the leader in unified parking and curb management. By integrating parking, enforcement and payments into one software solution, Passport is the only platform that brings together the complexities of mobility operations into one view to help cities improve decision-making and efficiencies. From mobile payments to citation issuance, permitting technology and more, Passport empowers cities of all sizes with better insights to improve parking turnover, expand revenue opportunities and create more livable communities. Passport is trusted by more than 800 clients across North America.

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 If you need assistance accessing any program, service or event provided by the Town of Normal, please email ADA Coordinator Greg Troemel or call 309-454-9580

 

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