Utility Payments

The Town of Normal offers several ways to pay your utility bill. These options are outlined below and go into more details on the individual pages/tabs.

1.  Make a one-time payment online - no login or password needed. Credit/debit card payments are subject to a $1.99 convenience fee.  E-Check is now an available option (with no additional fee!). 

To make a one-time payment online, please see the one-time payment online page

One Time Payment Opens in new window

2.  Enroll for E-Z Pay - automatically pay from your bank checking account

No more checks, standing in line or hunting for stamps! E-Z pay is a free service that automatically pays your utility bill directly from your bank checking account.  Customers using this program are subject to standard late or insufficient fund fees.

To enroll, please complete the form found on the Auto Pay: E-Z Pay page

3.  Enroll to make automated recurring online payments via your credit card or checking account

To login or sign up for an Online Utility Account, please see the automatic recurring online payments page 

4.  Send payment via mail

Include your account number and service address directly on the check. Use the return envelope provided with your bill or mail to the lock box at the following address:

Town of Normal
PO Box 959269
St. Louis, MO 63195-9269

5.  Use your bank's bill pay option to send payment via ACH or paper check

6.  Drop your payment into the drop box

Payments (checks or money orders only, no cash please) can be left in the drop box located in the circle drive in front of the Normal Police Station, 100 E. Phoenix Avenue.

7.  Pay In-Person

Cash and check payments are accepted at the Finance Department, Monday - Friday from 8:30 am - 5:00 pm, located at 11 Uptown Circle, 3rd floor.  Use our on-site kiosk for making credit/debit card or e-check payments. Credit and Debit cards are subject to a $1.99 convenience fee.

Go paperless!

Sign up for paperless statements! Enroll today!
Note: Customers using paperless statements (e-Billing Notification Service) are subject to standard late fees, as well as standard delinquency procedures.

All credit/debit card payments for utility bills are subject to a $1.99 convenience fee. This convenience fee will be assessed each time a credit/debit card is used to make a payment. No payment fees are applied if using options 2, 4, 5, 6 or 7 (cash or check only) shown above.