The Town of Normal offers several ways to pay your utility bill. These options are outlined below.
1. Make a one-time payment online - no login or password needed. Credit/debit card payments are subject to a $1.99 convenience fee.
To make a one-time payment, visit Town of Normal Online Payments or click the "One-time Payment" button below.
For best results, use Chrome or Firefox on your desktop computer. User experiences are best if not connected to a virtual private network (VPN). If you're experiencing problems with, or unable to use the online payment system, please call (309) 454-9516.
2. Enroll for E-Z Pay - automatically pay from your bank checking account
No more checks, standing in line or hunting for stamps! E-Z pay is a free service that automatically pays your utility bill directly from your bank checking account. Customers using this program are subject to standard late or insufficient fund fees.
To enroll, please complete the Town of Normal E-Z Pay Authorization Form (include a voided check). Continue to pay in your usual manner until a message appears on your bill indicating your bank account will be drafted.
**If your bill does not indicate bank draft, you will need to continue to make alternative payments, such as one-time payments mailed in, online, or over the phone. **
Once enrolled, you will continue to receive a copy of your bill (either mailed or paperless). A “bank account drafted for” message will appear with the amount and due date on the statement.
To discontinue the service, Email Billing Department or write the Town of Normal a letter, including your account number, and the request will be handled promptly.
Town of Normal
Attn: Water Department / EZ Pay
PO Box 589
Normal, IL 61761-0589
3. Enroll to make automated recurring online payments via your credit card
Pay/view your utility bill and review current account information, online anytime (credit/debit card $1.99 fee will apply each time a card is used).
** Please note that automatic payments will not cover any already created (electronic or physically printed) bills and will only cover future bills once you have enrolled.**
4. Send payment via mail
Include your account number and service address directly on the check. Use the return envelope provided with your bill or mail to the lock box at the following address:
Town of Normal
PO Box 959269
St. Louis, MO 63195-9269
5. Use your bank's bill pay option to send payment via ACH or paper check
6. Drop your payment into the drop box
Payments (checks only, no cash please) can be left in the drop box located in the circle drive in front of the Normal Police Station, 100 E. Phoenix Avenue.
7. Pay In-Person
Cash and check payments are accepted at the Finance Department, Monday - Friday from 8:30 am - 5:00 pm, located at 11 Uptown Circle, 3rd floor. Use our on-site kiosk for making credit/debit card payments. These are subject to a $1.99 convenience fee.
Sign up for paperless statements! Enroll today!
Note: Customers using paperless statements (e-Billing Notification Service) are subject to standard late fees, as well as standard delinquency procedures.
All credit/debit card payments for utility bills are subject to a $1.99 convenience fee. This convenience fee will be assessed each time a credit/debit card is used to make a payment. No payment fees are applied if using options 2, 4, 5, 6 or 7 (cash or check only) shown above.