The Town of Normal offers a free E-Billing Notification option to customers with utility billing accounts.
This service allows customers to opt out of receiving paper bills through the U.S. Postal Service. Those enrolled in E-Billing notification elect to receive their utility bill notices via email. Email notifications contain a summary of billing information. Full billing details are accessible through the Town of Normal Customer Utility Accounts website.
Customers using paperless statements are subject to standard late fees, as well as standard delinquency procedures.
To get started, simply fill out and submit the E-Billing Authorization Form. All future bills will be electronically delivered to the email address provided. Customers with more than one utility billing account are also eligible for E-Billing Notification.