Normal Fire Department employs a full-time public information officer (PIO) whose primary responsibility is communicating information to the public, particularly during emergency incidents.
The role of the Public Information Officer (PIO) has many facets, not the least of which is making sure that when a significant emergency occurs, he or she provides accurate and timely information to the media so that the public remains informed about the scope and nature of the situation.
Other duties of the public information officer include serving as the primary spokesperson for the department during incidents, and attending regular meetings and activities involving local, regional, state, and federal agencies, especially regional planning and emergency preparedness.
The PIO also responds to incidents and establishes and operates the Joint Information System within the National Incident Management System.
The officer prepares press releases and organizes media conferences, and also handles the Normal Fire Department social media outreach.
Freedom of Information Act (FOIA)
Freedom of Information Act requests are handled through the Town Clerk's office. The Clerk and Deputy Clerk are the Freedom of Information Act officers for the Town. All Freedom of Information Act requests must to be directed to the Clerk’s Office.