Door to Door Solicitors and Peddlers

The Town of Normal frequently receives inquiries regarding persons going door to door and soliciting. Please review the following information about our solicitation guidelines and some suggestions for interacting with solicitors.

 Solicitors within the Town of Normal must apply for and be approved for a permit to solicit in the Town.

Per Town code solicitors must adhere to the following guidelines and rules regulating door-to-door solicitation:

  • Must cease solicitation upon owner or occupant request
  • Must obey posted “No Solicitor Invited” signs
  • Must carry and display their permit while they are soliciting
  • May only ring bells, knock or engage with residents for solicitation between the hours of 9 a.m. and 9 p.m.    

If a solicitor does not display and cannot produce a permit, they may not be licensed to solicit within Normal and may be reported to the Normal Police Department by calling 309-888-5030.  Please scroll down to see a list of current solicitors license holders. 

A blue and white sign with black lettering that reads "Notice. No solicitations."

Pushy, rude, or aggressive solicitors

Beyond the restrictions listed above, the Town of Normal does not directly regulate demeanor of individual solicitors.  Remember however, that as a homeowner or occupant you may at any time ask a solicitor to leave your property. Every resident has the right to feel secure in their home, should you feel threatened or unsafe based upon a solicitor’s behavior, contact the Police immediately at (309)-888-5030.

The Town encourages residents having complaints about aggressive or deceptive practices of a business to file a consumer complaint with the Illinois Attorney General’s Office at (800)243-0618.  

Alternative Energy Suppliers (Aggregation Solicitors) 

Residents should specifically be aware of door to door energy supplier sales and solicitations. Residents should be aware that the Town of Normal does not send people door to door to register residents for the supply of alternate energy. 

The Town encourages residents who wish to sign up with their own energy provider to initiate first contact with the provider after comparing all rates and options.  When evaluating energy suppliers, residents are encouraged to visit the Illinois Commerce Commission’s complaint scorecard which tracks and compares the rate of complaints against retail electric suppliers energy providers.  

Residents who encounter a pushy, rude, or aggressive aggregation solicitors are urged to contact the Illinois Commerce Commission Consumer Services Division which regulates energy retailers. Their phone number is (800) 524-0795.  

Guarding Your Personal Information

Citizens should never compromise their security by providing a solicitor with utility account information unless they intend to enroll in an alternate energy program of their own choosing.  The Town recommends that residents carefully protect their account information and energy billing information from solicitors and all other non-account holders.

How to Prevent Solicitors At Your Home

Prominently display a no soliciting notice on or near the main entrance by way of a sign measuring at least 3” x 4” in size. No soliciting notices should read in letters at least 1/3” in height “No Solicitors Invited” or comparable language.  Please see the photo above.

It is illegal in the Town of Normal to solicit at a location where proper No Soliciting signage has been posted.  With or without a sign, residents should not ever be afraid to exercise boundaries with solicitors by refusing to answer their door or by politely stating ‘no thank you’ or ‘not interested’ and shutting and locking their door.       

Constitutional Rights of Solicitors

The First amendment and the U.S. Constitution protect the rights of door-to-door solicitors and preclude the ability of a community to ban or significantly limit door-to-door sales.   The U.S. Supreme Court has upheld free speech for commercial purposes and the Town’s ability to restrict commercial door-to-door solicitation is limited to local regulations restricting the time, place and manner of door-to-door solicitations.  Homeowners and occupants, however, do have the ultimate right to determine whether solicitors shall or shall not be invited to their residences or property.