Our Mission

The Mission of the Normal Town Government is to provide excellent public services in a responsive, efficient manner and plan for future development while protecting the community's investment that adds value to all citizens' lives.


Under the direction of the City Manager, the Administration Department is responsible for the general management of all municipal operations. The City Manager is the chief administrative officer for the Town and is appointed by the Town Council.

Learn about City Manager Pamela Reece

Learn about Assistant City Manager Eric Hanson 

The Administration Department handles citizen inquiries and service requests. If you have a question, concern or suggestion related to the Town of Normal, please contact a member of the Administration Department.

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